Jamii Telecommunications Ltd noticed that there were some fraudulent activities taking place in its network after several disappearances of airtime from its customers. This led to a suspension of mobile phone lines that were suspected to be in the syndicate. According to Nation Africa, Tokunbo Abiodun Banjo, a Nigerian national, visited the offices of Jamii Telcom in Upper Hill to complain that his line was suspended.
On July 23, 2021,the court heard that Jamii Telecommunications Ltd noticed fraudulent activity from its system, whereby suspected criminals were using its lines to steal airtime. The company suspended operations of the mobile phone lines to pave way for further investigations ,the incident was later reported to the police by Julius Kiplagat, a Jamii Telcom security manager.