After the Coronavirus pandemic struck in the country, the ministry of health announced that the virus was also transmitted through surfaces. They also noted that the use of liquid cash was one of the the factor that was accelerating the spread of the virus.
From this, they encouraged people to avoid transacting with liquid cash instead embrace the electronic methods of payments. This was boosted by the Mobile money transfer service especially the Mpesa who waived the the transaction fee below Kenya shillings 1,000.
Things how now changed as according to a story from the Standard newspaper, fraudsters took advantage of the service to rob innocent traders. They will make payments and then reverse the money immediately. This left the Small Scale traders counting loses.
"People will pay and then immediately reverse the payments, so I keep making losses. We are in desperate times customers will seize that chance to steal.” Some traders told the Standard. This now has destroyed the reputation of everyone with the intention of making payments through the M-Pesa and according to the Standard none of the traders is now willing to accept the M-Pesa method of payment.
Even in Matatus especially in Nairobi the Slogan is "Here no Mpesa Cash only". So you either Withdraw your money or else you won't get the service. So the Mobile providers should look into this issue and come up with a solution because this is the most safe method of making payments in the midst of the Coronavirus pandemic.
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