Mombasa Governor Hassan Joho has published a post in his Twitter Account complaining after being left by a plane at the Vipingo airport heading to Nairobi on Friday 21 May 2021.
Without explaining what exactly happened l, that leader criticised the Safari Link management for what he called unprofessionalism in their work despite there being a huge competition in air travels.
"In this ever increasingly competitive world the aviation industry has no place for unprofessional, unreliable and uncouth behaviour as exhibited by @flysafarilink," he complained.
However, the management of Safari Link responded to their client and told him that he was late and there was no point in delaying the rest of the passengers who were there on time.
According to Safari Link, the plane was scheduled to leave at 4 pm, and according to the protocols, all passengers were required to be at the premises 30 minutes before departure time, but Joho arrived 4 minutes after the plane left the airport.
"We are aware that you arrived at the airport at 16:04, where the departure time had already passed. As an airline institution, we work with time. We are also required to respect the other clients who already had boarded the plane and ready to leave," Safari Link management said.
However, the management suggested that his ticket be rescheduled to a later date without penalties of any kind though that seemed to irritate the governor even more.
The management message seemed to have irritated the governor and Joho response raised a lot of debate on the social media and most of the netizens congratulating Safari Link Management for treating all their fairly without favouritism.
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