You bought ksh1000 tokens for your meter number but you later realize that you had erroneously entered a wrong digit after it was rejected.
When buying tokens, you can stumble around and end up sending the money to the wrong meter number.
If this has never happened to you, then there are a number of people who have been making such mistakes without imagining that by following some steps, they can reverse their tokens without any hassle.
Just like reversing a credit sent to a wrong number, you can easily get back your tokens after sending to the wrong meter number in a jiffy.
Here are three steps you need to know;
1. Visit the Kenya Power and Lighting Offices
To claim back your erroneously sent tokens, make an appointment of visiting their offices as soon as possible. Remember to carry your details including KPLC meter number, national ID and the Mpesa messages.
You will have to fill in a relocation form that might take a couple of minutes before the reversal. Even though this might be a long process, be sure of getting back your tokens.
2. Call their customer cares.
Wondering where to get their numbers? Well, simply check their social media pages or google. If you can't access their offices, then you can resort to this method as it's believed to be the easiest and a bit faster compared to the first method.
They will ask you some questions regarding the transaction and other details. Ensure you provide the correct details.
3. Social media pages.
Reaching out to their Facebook or Twitter accounts could also be a good idea. Post your query and they will get back to you. You will be asked to provide the Mpesa transaction and such before reversal.
For immediate assistance, just call their customer cares.
Content created and supplied by: SamMunyaka (via Opera News )
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