Earlier today, Equity bank made an announcement that will see its customers part with their little pennies.
"Dear Equitel customers,
All our customer bundles remain unchanged and you can continue to enjoy at the same rate as before by dialling *544#"
This comes days after the bank made another announcement that all loan related fees would be subjected to 20% excise duty.
All telecommunication companies were affected by the increament in the excise duty and Equitel can not be an exception. This was a government policy and all companies in Kenya must operate within its confines for convinience.
However, customers who saw the announcement could not hide their annoyance with the banks operations.
Some were quick to point out the bank's poor services summed up with customer exploitation threatening mass exodus from the bank.
Check out some responses below:
It is important to note that Equity bank isn't the only affected bank. All banks and telecommunication companies have effected the policy since 1st July.
What do you think of the constant increased taxation by the government?
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