On Friday former Nairobi governor Mike Sonko attacked Safaricom after they made some blunder in his MPesa transaction. Sonko had fueled his car at a local pump but when he paid the transaction was not successful. He proceeded to pay the second time but surprisingly for him the transaction that had failed deducted money from his account.
This angered Sonko who immediately reached out to the company and asked them for an explanation. He told them that their delay in confirming if a transaction was successful has cost a lot of people.
"Nyinyi @SafaricomPLC your delay in remitting whether a transaction is successful is really costing us. Today I fueled at Shell petrol station Panafric Hotel na when I paid via mpesa app ilisema not successful try again. After trying again pesa yangu was deducted twice at 10:43am," Sonko said.
Immediately after airing his grievances Safaricom responded and said they had initiated a reversal for the extra payment to his MPesa. They also apologized to him for the inconvenience caused during the transaction.
"Hello Mike Sonko, we apologize for the inconvenience. We have initiated reversal of the second transaction and you will get feedback once completed." The tech giant told Sonko.
Kenyans flooded Sonko's comments section and complained that the same thing had happened to them but Safaricom had done nothing to have their money returned. They asked him to continue pressuring Safaricom so that service delivery to other Kenyans can also improve. Follow the page for more news updates daily.
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